1) Order Processing
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next working day. Please verify your delivery address; delays caused by incorrect or incomplete details are outside our control.
2) Shipping Methods & Delivery Time
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Same-Day Delivery
Fastest
Available in select PIN codes. Place your order before 12:00 PM IST. Subject to courier coverage and item availability.
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Express Delivery
2-4 days
Prioritized handling and faster transit via our premium courier partners.
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Standard Delivery
4-7 days
Reliable and economical option. Timelines may vary by location and courier network.
Note: Delivery estimates can be affected by courier delays, weather, peak seasons, and other unforeseen events.
3) Shipping Charges
- Calculated at checkout based on weight, dimensions, and destination.
- Free shipping may apply above a promotional order value (as shown during checkout).
- Remote-area surcharges (if any) are displayed before payment.
4) Order Tracking
Once shipped, you'll receive an SMS/email with your tracking ID. Track anytime at shop.ventota.store/track-order or on the courier's tracking page.
5) Delayed / Undelivered Packages
If your parcel exceeds the estimated timeline, contact us with your order number. For failed delivery attempts or incorrect addresses, re-shipping charges may apply.
6) International Shipping
Currently, we ship only within India. International options will be announced soon.