Find answers to common questions about Ventota Retail
Frequently Asked Questions (FAQs)
What is Ventota Retail?+
Ventota Retail is a leading retail solutions provider offering high-quality products, outstanding customer experiences, and modern retail innovations. We partner with brands like Miniso to bring quality lifestyle products to Indian consumers.
Where are you located?+
We are headquartered in Kolkata, India with stores across the country. You can find our exact location on our Contact Us page or use our Store Locator to find a store near you.
What kind of products do you offer?+
We offer a wide range of retail products including fashion, lifestyle, home essentials, cosmetics, stationery, and more — all carefully curated for quality and value through our partnership with Miniso.
Do you offer online shopping?+
Yes, we're expanding our digital presence! Stay tuned for our official online store launch where you'll be able to shop all our collections online. Follow our social media for updates.
How can I join your team?+
We're always looking for passionate professionals! Visit our Careers page or email us at careers@ventotaretail.com to apply. We offer opportunities in retail management, operations, marketing, and more.
How can I contact customer support?+
You can reach our support team anytime at support@ventota.co.in or call us at +91 6289 812 957. We're available Monday–Saturday, 10 AM – 8 PM.
What is your return policy?+
We offer a 7-day return policy for most products with original tags and a valid receipt. Certain items, such as cosmetics and personal care products, may have different return conditions. Please check our detailed Return Policy page for complete information.
Do you offer gift cards?+
Yes! Ventota Retail gift cards are available at all our store locations. They make perfect gifts and never expire. You can purchase them at any of our stores.
How many stores do you operate?+
We're proud to operate over 75 Miniso stores across India - and we're growing fast! By the end of 2025, we plan to reach more than 100 stores nationwide. Visit our Our Story page for the latest updates.
Do you have loyalty programs?+
Yes, we offer a loyalty program for our regular customers. You can sign up at any of our stores to earn points on purchases, receive exclusive offers, and get early access to new collections.
What payment methods do you accept?+
We accept all major credit/debit cards, UPI payments, mobile wallets, and cash. For corporate purchases, we also offer invoice-based billing options.
Do you offer corporate gifting services?+
Absolutely! We provide customized corporate gifting solutions for businesses. Please contact our corporate sales team at corporate@ventotaretail.com for bulk orders and special arrangements.
How do I stay updated with new store openings?+
Follow us on social media and subscribe to our newsletter to receive updates about new store openings, special events, and exclusive promotions. You can also check our Press & Media page for announcements.
Do you host special events at your stores?+
Yes! We regularly host special events, brand collaborations, and pop-up experiences at our stores. Our recent Miniso x Harry Potter pop-up was a huge success. Follow us to stay informed about upcoming events.
Are your products cruelty-free?+
We are committed to ethical practices. Many of our beauty and personal care products are cruelty-free. Please check individual product descriptions for specific details about cruelty-free certifications.
