1) Introduction
Welcome to Ventota Retail (shop.ventota.store). We respect your privacy and are committed to protecting your personal information. This Policy explains what we collect, how we use it, and the choices you have.
2) Information We Collect
3) How We Use Your Information
- Process orders, payments, and deliveries.
- Provide support and respond to queries.
- Improve our website, products, and services.
- Send updates and offers with your consent (opt-out anytime).
- Prevent fraud, secure our systems, and comply with law.
4) Lawful Bases
We rely on one or more legal bases: performance of a contract (fulfilling your order), legitimate interests (site security, analytics), consent (marketing), and legal obligations (tax, accounting).
5) Data Protection
We use reasonable technical and organizational measures (encryption in transit, access controls, need-to-know principle). No method is 100% secure, but we work to protect your data to industry standards.
6) Sharing Your Information
- Service Providers: Couriers, payment gateways, cloud/IT partners strictly for order fulfillment and operations.
- Legal/Compliance: When required by law or to protect our rights and users.
- No Selling: We do not sell or rent your personal data.
7) Cookies & Tracking
We use cookies to enable core site functions (cart, login), measure performance, and personalize content. You can control cookies in your browser. Disabling some cookies may impact functionality.
8) Your Rights
- Access and update your information.
- Request deletion (subject to legal record-keeping).
- Opt-out of marketing emails/SMS at any time.
- Request a copy of your data and information on processing.
9) Data Retention
We retain data for as long as necessary to provide services and comply with legal obligations (e.g., tax and accounting), after which it is securely deleted or anonymized.
10) Children's Privacy
Our services are not directed to children under 13. If you believe a child provided personal data, please contact us so we can delete it.
11) Changes to This Policy
We may update this Policy from time to time. Updates will appear here with the revised date above.